I’m Erika, a UX designer, researcher, & strategist at Capital One. Previously @ startup Beacons, Guardian Life Insurance, nonprofit Better Housing Coalition, nonprofit Higher Achievement, and Hewlett Packard Enterprise.
Reducing dropoff during card provisioning • Capital One • Dec. 2024 to Jun. 2025
Led the end-to-end iterative design and research process for a patent-pending virtual card provisioning experience. By simplifying a complex workflow and partnering closely with product and engineering, I reduced drop-off by 87%.
Identifying pain points in split payment experience
• Capital One • Jan. 2024 to Oct. 2024
I was the lead researcher and designer of this feature, shaping the experience from user flows to high-fidelity prototypes through usability testing and iterative design. This feature launched to associates in January 2025.